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Store Policy
CUSTOMER CARE
At Bramble and Me, we understand that customer service is key. We have a dedicated customer support team who will respond to your queries within 24 hours. You can contact our team via email at info@brambleandme.com or you can call us on 07791251288.
PRIVACY & SAFETY
Privacy Policy
At Bramble & Me, we’re committed to protecting your privacy and handling your personal data with care and transparency. As a UK-based online retailer of children’s interiors, we comply fully with the UK General Data Protection Regulation (UK GDPR) and strive to ensure your information is used responsibly and securely.
What We Collect When you place an order or create an account on our website, we collect the following personal data: your name, shipping address, email address, phone number and payment details (processed securely via Stripe or PayPal).
Why We Collect It We collect this data to process your order, arrange delivery with trusted courier partners (such as Royal Mail or DPD), and contact you about your purchase if needed. If you opt in to receive marketing emails, we may also use your email address to share updates, offers, and news — but only with your consent.
Our Legal Basis for Processing We rely on the lawful basis of contract to fulfil your order, consent for marketing communications, and legal obligation to retain records for accounting and tax purposes.
Who We Share It With To fulfil your order, we share necessary information with third-party service providers including courier companies (e.g. DPD, Evri and Royal Mail) and payment processors (e.g. Stripe, PayPal). These partners are GDPR-compliant and handle your data securely.
How Long We Keep Your Data Order information is retained for up to six years to meet legal and accounting requirements. Customer accounts remain active until you choose to delete them, and you can do so at any time.
Your Rights You have the right to access your personal data, request corrections or deletion, object to certain types of processing, and lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
Contact Us If you have any questions about this policy or your personal data, please contact us at hello@brambleandme.com. Bramble & Me is registered with the ICO and takes data protection seriously.
RETURNS
Of course, we hope that you really love your purchase. However, we understand that there may be times when you need to return an item to us.
If you’re unhappy with your purchase, or it’s simply not right for you, then we are happy to offer a ‘no quibble’ return for any unwanted good/s purchased from us in the last 30 days (from date of delivery) for a full refund.
The delivery cost is covered by you, the customer.
Please keep the item in its original condition until you have decided whether you wish to keep it or not.
To return the item, we recommend using a tracked service as you will be responsible for the safe arrival of the parcel. Please note, we cannot refund an item if it is lost in transit on the way back to us.
Please return the item to Bramble & Me.
We also ask that you enclose your name and order number so we can identify your order.
If your item is faulty or damaged, please contact us and we will be able to assist with covering the costs of your return and provide further information on how we can support you.
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Product Safety
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Product Use & Safety Notice “All lighting products sold on this website are CE-certified and intended for domestic use only. Customers are responsible for ensuring installation is carried out by a qualified professional.”
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Limitation of Liability “Bramble & Me shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of products purchased through this site.”
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Third-Party Manufacturer Clause “Some products are sourced from third-party manufacturers. While we take care to ensure quality and compliance, Bramble & Me is not the manufacturer and cannot guarantee performance beyond stated specifications.”
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Installation Disclaimer “We do not provide installation services. Customers must ensure safe and compliant installation in accordance with local regulations.”
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General Legal Statement “Nothing in this disclaimer affects your statutory rights under UK consumer law.”
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Klarna
- Apply Pay