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Store Policy
CUSTOMER CARE
At Bramble and Me, we understand that customer service is key. We have a dedicated customer support team who will respond to your queries within 24 hours. You can contact our team via email at info@brambleandme.com or you can call us on 07791251288.
PRIVACY & SAFETY
At Bramble and Me, we take your privacy and safety seriously. We will only collect and use your personal information for the purpose of carrying out any transactions. We will provide your name, address and contact details to third-party courier companies in order to ensure that your item is delivered safely. All of your information is securely stored and is not shared with any other parties.
The following groups of personal data are collected:
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Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
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Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number.
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Financial Data includes information such as: payment card details and bank account.
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Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
RETURNS
Of course, we hope that you really love your purchase. However, we understand that there may be times when you need to return an item to us.
If you’re unhappy with your purchase, or it’s simply not right for you, then we are happy to offer a ‘no quibble’ return for any unwanted good/s purchased from us in the last 30 days (from date of delivery) for a full refund.
The delivery cost is covered by you, the customer.
Please keep the item in its original condition until you have decided whether you wish to keep it or not.
To return the item, we recommend using a tracked service as you will be responsible for the safe arrival of the parcel. Please note, we cannot refund an item if it is lost in transit on the way back to us.
Please return the item to Bramble & Me.
We also ask that you enclose your name and order number so we can identify your order.
If your item is faulty or damaged, please contact us and we will be able to assist with covering the costs of your return and provide further information on how we can support you.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Klarna
- Apply Pay